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For $450 you also get a doorbell camera or an indoor camera, and for $600 you get both cameras. Vivint doesn't offer the Outdoor Camera Pro as part of the DIY package because it requires professional installation. Qualifying system purchase requires minimum $599.99 equipment purchase, professional installation and applicable services agreement.
Clips from the doorbell camera and Ping indoors are 30 and 20 seconds respectively. The camera offers a Smart Sentry function that sends a smartphone notification when it detects somebody lurking in the driveway. To avoid false alarms, we used the app to draw boundaries to establish where I want the camera to look or disregard.
Our experience has been horrible with…
Vivint recently announced that you can purchase this doorbell separately without having to purchase a full security system. Focusing on Education, Health, Money, Travel, Cars and Civic, USNews.com provides consumer advice, rankings and analysis to serve people making complex decisions throughout all stages of life. More than 40 million people visit USNews.com each month for research and guidance. The ultimate burden of producing, distributing and maintaining reliable and effective home security products rests with the companies selling systems to consumers.
Vivint added extra ports to our router, including one for a Power Line Communications connection between the Internet and the Vivint Smart Hub. The outdoor camera also ties into PLC, essentially creating a wired system for devices far away from the hub. There are two primary ways that users interact with a Vivint system—the Smart Hub and a smartphone mobile app. Some users prefer a control panel placed near the front door, while others like using the phone app.
In-house customer service
On the other hand, Vivint separates the cost of equipment to reduce the monthly expense after the gear is fully purchased. The slight downside is that the higher quality comes with a steeper price. Vivint is more expensive than competing professionally installed systems—although not by much even when compared to DIY solutions with less quality.
Other added ports created hard links to the 24/7 hard-drive for video recordings and a bridge for Philips Hue lightbulbs. And critically, the Vivint Smart Hub uses its own dedicated Wi-Fi network rather than piggybacking on yours. Automatically disarm the system after punching in the code to the smart lock.
Vivint Home Security Review
We created objective 360 Overall Ratings based on analysis of third-party reviews. Vivint’s average sale per new installation is $1,115. The Average Month Revenue per User is $65.98 per month, which resulted in an increase of approximately $28.9 million in revenue. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. I unwittingly put Vivint's emergency response prowess to the test, which it passed with flying colors. While heating up a slice of pizza, a chunk of cheese landed on the heating element in my toaster oven, filling the kitchen with smoke and triggering the smoke alarm. I was out in the backyard and could hear what sounded like birds chirping; it was loud, but it took a minute or two to figure out it was the alarm . I ran inside, turned off the oven, and turned on the house fan. Sure enough, a fire truck and the fire chief pulled up a few minutes later.
Offers month-to-month payment options instead of long-term contracts, which allows customers to test a system without accruing astronomical cancellation fees. That’s why our favorite Vivint feature is the company’s underlying, redundant communications strategy. Many competing systems use your existing Wi-Fi network as the backbone.
The window and door sensors worked perfectly in testing, as did the motion detectors. The system followed my rules to have lights turn on when a camera detected motion, and when a door was opened after a certain time of day I received a notification. Live video from the doorbell camera is crisp, with rich colors and sharp black-and-white night vision out to around 15 feet. The interior and exterior cameras deliver excellent day and night video as well.
Other sensors detect when flood water levels are rising. Jaysen was knowledgeable, professional, courteous and informative. He made sure we received the best products and services for our needs. We walked through each room to confirm which doors, windows, and hallways should be protected.
They also failed to include that I had wanted the lock to be changed and she did it for me with no issues. Vivint often waives the fee during promotions, which is paid upfront. Vivint offers a month-to-month plan with no contract required and contract lengths up to 60 months. Vivint provides professional 24/7 monitoring via broadband or cellular data.
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